Technology is fine but the human component kills it

The app itself is fine, but at the end of the day, humans are between you and the restaurant and thats Reserves downfall. Response times are arduous and they fail to deliver on simple tasks like contacting the restaurant with changes (with substantial notice). Better off using Open Table for 80% of my bookings and a good old fashioned phone call for the rest.

Healthywise about Reserve for Diners